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Terms & Conditions of Sale

When doing business with Marine Radios UK you agree to these terms and conditions.

Disclaimers

This website is operated by Radiotronics Limited (Registered address: Radiotronics Limited, PO Box 204, Notts, DN22 1EU). Since Marine Radios UK is located in the United Kingdom, Marine Radios UK observes UK legislation and not that of the European Union.

Acceptance of Order

The contract in respect of the products supplied by us to you comes into existence when your order has been accepted by us. For the avoidance of doubt, checkout via our website is considered an invitation from you do business and does not constitute Marine Radios UK accepting an order.

Licensing

A large proportion of the two way radios offered for sale by Marine Radios UK require a licence issued by the radio communications licensing agency for the country where they're to be delivered. If you are unable to provide Marine Radios UK with a radio communications licence, the law prevents Marine Radios UK from being able to supply licensed radios.

In some countries, we are able to assist you in obtaining a licence. If you cannot provide a radio communications licence, if we can assist you in obtaining a licence, we will offer to do so. If we cannot help you obtain one, any order already placed will be cancelled inline with our cancellation policy.

Licence Exempt Two Way Radio Programming

Whilst Marine Radios UK offers free basic programming on radios that require programming to work correctly, that's most radios that require a licence, Marine Radios UK does not offer free programming on radios that are already pre-programmed, such as licence free radios. If a licence free radio needs to be programmed to match another make or model radio, we will charge one hour programming charge.

Intended Use

Inline with agreements with Manufacturers, Marine Radios UK exercises it's corporate responsibility to only make available products and solutions for the purpose for which they are intended. For example, Marine Radios UK is prohibited from selling two way radios designed for leisure for commercial use; or non-water-resistant radios to businesses with humid environments. Similarly, Marine Radios UK is prohibited from selling professional-grade radios for non-business use. Marine Radios UK reserves the right to refuse or cancel any order on this basis.

Digital Goods

Digital goods include downloadable products, virtual products, licences, enablement IDs (feature licence keys) and remote engineering. These do not need to be delivered, are sold inline with the UK's online services legislation. There is absolutely no refunds on digital products.

Digital Goods - Future Updates

When an order is placed for programming software or firmware you can only have a snapshot in time - you get the version on that day only - and no future updates will be offered. When the option for "any future updates" or "all future updates" is selected, this is restricted to 12-months from the date of purchase only.

FREE Support Unavailable

Whilst Marine Radios UK can provide the tools you need to program and configure your radios, we will not help you program them. Furthermore, we will not offer technical support for installing software, COM port issues, cable issues, driver issues, programming or updating the firmware of your two way radio(s).

Free Software

Where software is offered for free, you are limited to 3 software purchases or 3 downloads. Free download links will expire after 24 hours.

Copyright and Trademarks

All Site design, text and graphics are the copyright of Radiotronics Group. ALL RIGHTS RESERVED.

Specifications, Colours, Weights and Sizes

We reserve the right to alter specifications without prior notice. All sizes and weights given as a guide only and are approximate. Representations of colour are approximate due to the limitations of photographic and calibrations of different output devices. A name given to a product is not necessarily representative of the colour. All goods are subject to availability. If sold out, free offers may be substituted with an item of the same value.

No Liability Accepted

Marine Radios UK will not be held liable for any costs incurred to you for delays in manufacturing, delays in delivery or faulty items.

Delivery Terms & Conditions

For delivery rates, see our delivery page.

  1. Orders where items are physically in stock are usually dispatched within 48 hours.
  2. Whilst most of the items shown in our catalogue are in stock, in the current component shortage climate, delivery is subject to lead time.
  3. Non-stock items are ordered specifically for you and are subject to manufacturer's lead time.
  4. Where free delivery is available, this is subject to a weight restriction of 50 Kg.
  5. Marine Radios UK does not part-dispatch orders. If your order contains an item that needs to be ordered in, this is likely to delay the whole order.
  6. Marine Radios UK does not guarantee a delivery time period.
  7. If you provide us with a wrong delivery address and your goods are signed for by another party, Marine Radios UK cannot be held responsible for any loss you incur as a result.
  8. No Liability Accepted: Marine Radios UK will not be held liable for any costs incurred to you for delays in manufacturing, delays in delivery or faulty items.

3rd Party Deliveries & Suppliers

Marine Radios UK may choose to deliver your goods directly from a manufacturer, wholesaler, distributor or supplier. This is at Marine Radios UK sole discretion and you cannot ask us not to do this. Your delivery address and contact number will be supplied to them with strict instructions to delete these details immediately after delivery. If you are uncomfortable with this, we ask that you do not place an order.

Drop Off & Collection Points

Some couriers (such as UPS and DPD) have drop off / collection points. These couriers can, at their own discretion, drop off your parcel at a drop off / collection point. This is considered a successful delivery. You cannot ask them not to do this. If you are uncomfortable with this, we ask that you do not place an order.

Returns Policy

Please see our returns page.

International Payments Terms

International payments are considered any payment made to Marine Radios UK in any currency other than GBP from a bank anywhere outside Great Britain & Northern Ireland.

  • Currency: Marine Radios UK (Radiotronics UK) only accepts payments in GBP.
  • Charges: You are responsible for all bank charges. If a payment has a shortfall because our bank has charged us for your payment, you are required to pay the shortfall before your order will be processed.
  • Exchange: If a payment is made from a currency other than GBP and the payment is returned, the original GBP amount we received will be returned to you. Marine Radios UK will not be held responsible for exchange rate fluctuations or bank charges levied by your bank.
  • Deferment Period: Marine Radios UK operates a deferment where payments are held whilst security checks and due-diligence is performed. This can be an unlimited amount of time.
  • VAT/Sales Tax: Where VAT is shown on your quote or order, you must pay the total amount including VAT. If you do not pay in full, your payment may be considered a shortfall and may be rejected and returned.

Downloadable Products

The availability of download products after purchase varies by manufacturer. The general rule is that products are available for download for a maximum of 12 months. However, both Radiotronics and manufacturers can change this policy at any time, even after you have made a purchase. The only guarantee is that once a download has been approved, your download link will be available for a minimum of 24 hours.

Terms Updates

Marine Radios UK reserves the right to update the terms and conditions at any time without notice. All new terms and conditions supersede any previous terms and conditions and can be applied retrospectively.